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Terms of service

Terms and Conditions with Customer Information

Table of Contents

  1. Scope of Application

  2. Conclusion of Contract

  3. Right of Withdrawal

  4. Prices and Payment Terms

  5. Delivery and Shipping Conditions

  6. Retention of Title

  7. Liability for Defects (Warranty)

  8. Applicable Law

  9. Alternative Dispute Resolution

1) Scope of Application

1.1 These Terms and Conditions (hereinafter “T&Cs”) of Rebecca Trepte, trading as “vetdogfit” (hereinafter “Seller”), apply to all contracts for the delivery of goods concluded between consumers or entrepreneurs (hereinafter “Customer”) and the Seller regarding goods displayed in the Seller’s online shop. Any conflicting terms of the Customer are hereby expressly rejected unless otherwise agreed.

1.2 A consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes predominantly outside their commercial or independent professional activity.

1.3 An entrepreneur within the meaning of these T&Cs is a natural or legal person or a legally capable partnership who acts in exercising their commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers by the Seller but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. By placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contract offer by clicking the button that completes the order process.

2.3 The Seller may accept the Customer’s offer within five days by

  • sending a written order confirmation or confirmation in text form (fax or email) to the Customer, whereby receipt of the confirmation by the Customer is decisive, or

  • delivering the ordered goods, whereby receipt of the goods by the Customer is decisive, or

  • requesting payment from the Customer after receipt of the order.
    If multiple of these alternatives apply, the contract is concluded at the time the first of these occurs. The acceptance period starts the day after the Customer sends the offer and ends at the close of the fifth day after sending. If the Seller does not accept the offer within this period, this constitutes a rejection, and the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing is done by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) under the PayPal user agreement accessible at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Customer does not have a PayPal account, under the conditions for payments without a PayPal account at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. By selecting a PayPal payment method in the ordering process, the Seller accepts the offer at the time the Customer clicks the order completion button.

2.5 Upon submitting an offer via the Seller’s online order form, the contract text will be stored by the Seller after the contract conclusion and sent to the Customer in text form (e.g., email, fax, letter). No further access to the contract text will be provided by the Seller. If the Customer has created a user account before sending the order, the order data is archived on the Seller’s website and can be accessed free of charge by the Customer via their password-protected user account.

2.6 Before submitting a binding order via the Seller’s online order form, the Customer can detect input errors by carefully reading the displayed information on the screen. A helpful tool for recognizing errors can be the browser’s zoom function to enlarge the display. The Customer can correct entries during the ordering process until clicking the final order button.

2.7 The contract conclusion is available in the German language.

2.8 Order processing and contact usually take place via email and automated order processing. The Customer must ensure the email address provided for order processing is correct and able to receive emails from the Seller. The Customer must ensure that spam filters do not block emails from the Seller or third parties commissioned with order processing.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information about the right of withdrawal is provided in the Seller’s withdrawal instructions.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the product description, all prices include the statutory VAT. Any additional shipping and delivery costs will be indicated separately in the product description.

4.2 The available payment methods are communicated to the Customer in the Seller’s online shop.

4.3 If advance payment by bank transfer is agreed, payment is due immediately after contract conclusion unless a later payment date is agreed.

4.4 If a payment method offered via the payment service provider Stripe is selected, payment processing is done by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). Specific payment methods available via Stripe are communicated in the Seller’s online shop. Stripe may use further payment services for which specific conditions apply and about which the Customer may be separately informed. More information about Stripe is available at https://stripe.com/de.

4.5 If payment by credit card via Stripe is selected, the invoice amount is due immediately upon contract conclusion. Stripe reserves the right to conduct a credit check and may reject the payment method if the credit check is negative.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery will be made within the indicated delivery area to the delivery address provided by the Customer unless otherwise agreed. The delivery address given during order processing is decisive.

5.2 If delivery fails for reasons attributable to the Customer, the Customer shall bear reasonable costs incurred by the Seller. This does not apply to costs for the initial shipment if the Customer effectively exercises their right of withdrawal. Return shipping costs are governed by the Seller’s withdrawal instructions in the event of a valid withdrawal.

5.3 If the Customer is an entrepreneur, the risk of accidental loss and deterioration of the goods passes to the Customer as soon as the Seller hands over the goods to the carrier, freight forwarder, or other person charged with shipping. If the Customer is a consumer, the risk passes upon delivery to the Customer or an authorized recipient. Exceptionally, for consumers, the risk passes when the Seller hands over the goods to the carrier or other person charged with shipping if the Customer instructed the carrier and the Seller did not name the carrier in advance.

5.4 The Seller reserves the right to withdraw from the contract in the event of improper or failed self-supply, provided the Seller is not responsible and has concluded a concrete covering transaction with due care. The Seller will make all reasonable efforts to procure the goods. The Customer will be informed immediately of non-availability or partial availability and receive a prompt refund.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of Title

If the Seller advances payment, ownership of the delivered goods remains with the Seller until full payment of the purchase price.

7) Liability for Defects (Warranty)

Unless otherwise stated below, statutory warranty provisions apply. For contracts for the delivery of goods, the following applies:

7.1 If the Customer is an entrepreneur:

  • The Seller may choose the type of subsequent performance;

  • The limitation period for defects for new goods is one year from delivery;

  • Rights and claims for defects are excluded for used goods;

  • The limitation period does not restart upon replacement delivery.

7.2 The above limitations and shortened periods do not apply:

  • To claims for damages or expenses;

  • If the Seller has fraudulently concealed a defect;

  • For goods used in construction causing defectiveness;

  • For obligations to provide updates for digital products within goods containing digital elements.

7.3 Statutory limitation periods for recourse claims remain unaffected for entrepreneurs.

7.4 If the Customer is a merchant (§ 1 HGB), the commercial obligation to inspect and notify defects (§ 377 HGB) applies. Failure to comply results in deemed approval of the goods.

7.5 If the Customer is a consumer, they are requested to inspect delivered goods for obvious transport damage with the carrier and notify the Seller. Failure to do so does not affect statutory or contractual warranty rights.

8) Applicable Law

German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice applies only insofar as it does not deprive the consumer of mandatory protection under their country of residence.

9) Alternative Dispute Resolution

9.1 The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for extrajudicial resolution of disputes related to online purchase or service contracts involving consumers.

9.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.